The Global Association for Contact Center Best Practices & Networking



The Global Association for Contact Center Best Practices & Networking
August 30, 2010 — Picture a smartphone going on a journey beyond sight and sound. Software company Nuance wants you to. Nuance is a provider of speech recognition and biometrics, and is working with Centrelink and Federal Government agencies.
Read more on ContactCenterWorld.com

Google Gmail Voice Would Benefit from Cooperation Not Competition
When it comes to voice and video, Google should think collaboration and not competition.
Read more on eWeek

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